Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Applicable Refunds
Your product will be eligible for a refund;

  • if it is faulty (holes, stains or manufacturing defects)
  • if a print is clearly crooked or off-centre (>1″)
  • if we printed the wrong image
  • if we send you the wrong garment, colour or size

The following are not cases where a refund will be possible;

  • ordered wrong size or it did not fit (please view sizing charts)
  • error in the address, any packages returned to us can be shipped again at the cost of the re-shipment

Refunds (if applicable)
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.

Please follow these instructions for an exchange:

1. Take a photo of the problem – If the problem is print size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to turnipteez@turnipstyle.com
3. Please include the following:

  • The photo(s)
  • A specific description of the issue
  • The Order Number
  • If there are multiple products in an order, identifying the product with the issue

Our support team will respond within 1-2 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.